Hosted VoIP - Should Your Business Be Making The Switch?

Yes, and here are the reasons 

Why Businesses Should Switch to VoIP

Commercially available since the late 90s, and with massive technological advances achieved since, Voice over Internet Protocol or VoIP has managed to forever banish poor quality, scratchy voice calls. Today, more and more businesses have turned to VoIP as all it requires is the internet and a VoIP phone to handle your organisation’s communication requirements. Cost, cost, cost – this is the main reason why businesses opt to make the switch to VoIP telephony. Companies are choosing VoIP business phone services as a way of lowering their phone bills every month. Undoubtedly, IP telephony has revolutionized phone services for businesses by slashing overhead costs and generally boosting business communications.

Cut Costs

Having your phone bill cut is just the beginning of the cost savings you will enjoy with IP telephony. VoIP is able to eliminate the physical infrastructure of public switched telephone network or PSTN, which includes the wiring, switching hardware, private branch exchange or PBX, as well as other essential equipment. With IP telephony, the company is able to use their existing data infrastructure and internet connection to make calls, including low long distance calls.

Advanced Call Handling

The advanced features that come with VoIP are another key reason why businesses choose to adopt IP technology. Standard VoIP services offer advanced call handling features that would otherwise cost a small fortune on traditional PBX. These features include auto attendant, automated call distribution, advanced messaging and call forwarding.

Integrate Data with Voice Services

As a business tool, a single VoIP integrated network for both data and voice communications is great for lowering overhead expenses. This integration of data and voice offers applications in business intelligence, supply chain management and contact centre technology. Service representatives are able to access the customer relationship management database instantly, for instance, while on a call, thereby boosting service quality and raising call resolution times.

Mobility

Because VoIP services are very flexible, users are able to enjoy access to the data network anytime and anywhere. With wireless connectivity, business communications are given a boost as more and more employees are able to travel, telecommunicate and connect from remote offices. VoIP technologies enable workers to receive calls as well as access the virtual private network of their company from any location.

Productivity

Worker productivity is also enhanced through the application of hosted VoIP telephony services. Wireless access to the company network, coupled with data integration enables staff to access and leverage the data they need to effectively perform their tasks. In the process, they are able to make strategic decisions, facilitate back-office operations, collaborate with their colleagues and business partners, as well as engage with customers in sales and marketing operations.

By Sarah-Jayne; a Search Consultant at http://www.fdcstudio.co.uk/ providing Digital Marketing Services throughout the UK